RMA Request Form
Only when you are happy can we make solar better. You can use our RMA page to request a return.
Standard Product Returns – Standard Products will be considered returnable only within 90 days following delivery. In order to be eligible for a credit, all returned Products must (A) have a Return Material Authorization (RMA) number on all packages, (B) be undamaged, in original packaging, and in acceptable condition for resale, in Unirac’s sole discretion, and (C) be in production at the time of return and not identified as being in limited supply or “while supplies last” in Unirac’s Master Price List. Custom Products are not eligible for returns. Distributor will pay a restocking fee equal to 15% of the total cost of the order or $25.00, whichever is larger, plus shipping cost on all accepted returns, and any amounts required by Unirac pursuant to its return policy. All standard Products returned must be in their original condition, unused, undamaged, in their original unopened packaging if applicable, and in fully resaleable new condition. All Products must have been stored by Distributor indoors and show no signs of weathering. Any signs of wear or damage may result in denial of the restock request. For the avoidance of doubt, standard Products returned without an RMA number will be rejected and returned to Distributor at Distributor’s sole expense. For items with sealant included, the sealant must be unexpired, otherwise UNIRAC will deduct the cost of sealant at UNIRAC’s discretion from the return. For rail returns, the rail must be tarped and shipped via flatbed to Unirac’s facility in Albuquerque, New Mexico.
Instructions
With as much information as possible, please complete and submit the RMA Form.
Once you have submitted the form, please use the file upload field below to add photos of returned merchandise and the original Sales Order or Purchase Order.
Attach SO/PO & Photos
Please allow 3-5 business days for a response to your submission.